IT Support Technician (SEROCU)
Our South East Technical Surveillance Unit (SETSU) provides a comprehensive technical capability to the South East regional forces, specialist investigative teams and law enforcement partners.
SETSU have an opening for an IT Support Technician to act as the first point of contact for all IT service related enquires locally, regionally, and nationally. This person will provide 1st line fixes for IT related issues, and will be supported by colleagues at 2nd and 3rd line for advice, guidance, and escalations.
We are looking for an enthusiastic individual that has strong interpersonal and customer service skills because end user support is provided both over the phone and via email. The right person will have the ability to explain complex information to different audiences and to be able to think logically in a fast-paced environment whilst maintaining a high level of accuracy.
You must be familiar with computers and have a good understanding of the principles of an IT network and infrastructure.
You may be required to travel for business purposes across the South East and occasionally throughout the UK. Therefore, the successful candidate will require a full UK driving licence held for at least 2 years.
Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC. In order to achieve this, you must be a British National and have resided in the UK for the past five. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad.
Exemptions apply for overseas or other diplomatic service (with HM Government), and studying abroad. You can find more information about security vetting here.
How to Apply
To apply, click on the “Apply” button below and submit your CV and covering letter (no more than 1 A4 page in font size 11), explaining why you are applying for the role and how you meet the following essential criteria, before the closing date of Sunday 19 May 2024 at 23:55hrs.
- Good communication skills (written and oral) with a proven customer focussed approach. Must be a team-worker who is flexible and adaptable but can also work with little direct supervision in a pressurised environment
- Good problem solving and trouble-shooting skills with the ability to think logically in a fast paced environment whilst maintaining high levels of accuracy
- Good understanding of the principles of an IT network, infrastructure, and mobile data on 3G and 4G platforms. Working knowledge of Windows and Apple operating systems and devices
- Proven ability to work in a secure and confidential environment with the highest standards of integrity. Able to recognise sensitive information and maintain discretion
and confidentiality at all times - Commitment to continued professional and self-development
At SEROCU, we are committed to reflecting the communities we serve, and welcome applications from people from all backgrounds. We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities.
Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement.
If you have any questions about the role, please contact RecruitmentSE@thamesvalley.police.uk quoting the Job Reference number 20524.
IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff, shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role.
We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.
Please use Google Chrome or Microsoft Edge when completing your application, wherever possible, as this will enhance performance.